1. Introduction
Welcome to the HonestElevator mobile application ("App," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application available on the Apple App Store and Google Play Store.
About Our App: HonestElevator is an elevator service management platform that connects customers with professional technicians for elevator maintenance, repair, and service requests.
By downloading, installing, or using our App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our App.
2. Information We Collect
2.1 Information You Provide
When you create an account or use our App, we collect:
| Data Type |
Purpose |
| Full Name |
Account identification and service communication |
| Email Address |
Account authentication and notifications |
| Phone Number |
Service coordination and SMS alerts |
| Company Name |
Business account management |
| Tax ID |
Tax exempt verification (if applicable) |
| Profile Photo |
Account personalization |
| Signature |
Service approval and documentation |
2.2 Location Information
We collect location data to provide elevator services:
- Service Addresses: Building locations where elevator services are requested
- Billing Addresses: For invoicing and payment processing
- Technician Location: Real-time location for service dispatch and job assignment (technician users only)
Location Permission: The App may request access to your device's location services. You can control this permission in your device settings at any time.
2.3 Device Information
We automatically collect:
- Device type and model
- Operating system and version
- Unique device identifiers
- Push notification tokens
- App version information
2.4 Service Data
When using our services, we collect:
- Service requests and job details
- Quotes, estimates, and invoices
- Time tickets and work documentation
- Photos of elevators and completed work
- Customer and technician signatures
- Preventive maintenance schedules
- In-app communications and notes
2.5 Camera and Photo Access
The App may request camera access to:
- Capture photos of elevators for service documentation
- Upload profile pictures
- Scan QR codes for elevator identification
- Document service work and issues
3. How We Use Your Information
Service Delivery
- Process and manage elevator service requests
- Connect customers with qualified technicians
- Schedule and coordinate appointments
- Generate quotes, invoices, and time tickets
- Track service history and maintenance records
Communications
- Send push notifications about service status
- Deliver email and SMS updates (based on your preferences)
- Respond to support inquiries
- Send service reminders and confirmations
Business Operations
- Process payments securely
- Generate business reports
- Improve App functionality and user experience
- Ensure quality and safety standards
4. Information Sharing
Service Providers Within Our Platform
- Technicians: Receive customer information necessary to complete service requests
- Shop Administrators: Access information needed for service coordination
- HonestElevator Administrators: Oversee service quality and support
Third-Party Service Providers
- Stripe: Secure payment processing (PCI-compliant)
- QuickBooks: Invoice generation and accounting
- Firebase/APNs: Push notification delivery
- Amazon Web Services: Secure cloud storage and hosting
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal obligations or court orders
- Protect our rights, privacy, or safety
- Prevent fraud or illegal activities
We Do Not Sell Your Data: We never sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures:
- Encryption: All data transmitted using TLS/SSL encryption
- Authentication: Secure password hashing and JWT token-based authentication
- Access Controls: Role-based permissions limiting data access
- Secure Payments: PCI-compliant payment processing via Stripe
- Regular Updates: Continuous security monitoring and patches
6. Data Retention
We retain your personal information:
- While your account remains active
- As needed to provide services
- As required for legal and regulatory compliance
- To resolve disputes and enforce agreements
Service records may be retained for accounting and tax compliance even after account deletion.
7. Your Rights and Choices
Account Management
- Access and update your profile in App settings
- Request a copy of your personal data
- Request deletion of your account
Notification Preferences
Control your notifications in the App:
- Push notifications
- Email notifications
- SMS notifications
- In-app notifications
Device Permissions
Manage App permissions in your device settings:
- Location access
- Camera access
- Photo library access
- Notification permissions
8. Children's Privacy
The HonestElevator App is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected data from a child under 18, we will delete it promptly.
9. California Privacy Rights (CCPA)
California residents have additional rights:
- Right to Know: Request details about collected personal information
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: We do not sell personal information
- Non-Discrimination: Exercise rights without discriminatory treatment
10. International Users
Your information may be transferred to and processed in the United States. By using our App, you consent to this transfer. We ensure appropriate safeguards protect your information.
11. Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes:
- We will update the "Last Updated" date
- We may notify you via the App or email
- Continued use after changes constitutes acceptance